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Returns

We ensure our products are the best quality and have done our research so you don't have to, we use only the most reliable suppliers.

Hair

Refunds

If you’re not completely happy with your Hair piece before installation we will provide a refund on hair that has not been unwrapped, worn, or otherwise tampered with within 14 days of the date that you receive your order. Goods returned outside of the 14 days from receipt may, at our discretion, be accepted for credit against your account.

Any returned product must be in its original packaging. 

We do not accept returns for closures or frontals or wigs that have been worn or damaged. Human hair products  are delicate and the correct aftercare must be followed to ensure the longevity of your hair piece. An aftercare sheet is provided on every order, we do not hold any responsibility for damaged closures, wigs, hair extensions  or frontals once worn.

If there is a fault with a worn hair piece, this would happen in the first week of wear, so please inform us ASAP of any issues as soon as your hair has been fitted. You must email us at alwaysbvip@gmail.com with any issues. If a hair piece, system or set of extensions or wig has been worn for longer than a week – we assume the client is responsible for the damage.

 

We do not accept photos of damaged hair products, the customer is responsible for sending all hair products back to us, using a tracked service, and keeping proof of postage until we have received the hair back for analysis.

We will not accept any closures, frontals, or wigs back if coloured or any product on the root.

All custom orders are non-returnable and non-refundable.

We say our hair has a lifespan of 6-12 months plus but we are not responsible for the lifespan of the hair once purchased by the customer due to the lack of aftercare.

We are not responsible for hair fading in colour after applying heat or wearing it in the sun. It is up to the end user to colour the hair once worn back into the original colour at their own risk.

We can not guarantee that the same two pieces of hair will act the same, some hair will curl better than others whereas some hair quality may not curl as well, this is not a fault with the hair, our hair will act just like our natural hair and we can not guarantee the same quality on every hair piece we supply.

 

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